Imagine what it is like to be part of a company with millions of fans and selling a variety of technology and entertainment products. Customer service would be a top priority. But for this company, there is a lot of competition for their products and user-base. That company is Microsoft, and is rated very high in terms of customer satisfaction. But for the G2 Crowd, another has taken the top spot. Acumatica, a leading cloud services vendor, was recently rated at the highest levels for all their categories.
Acumatica as a Cloud Vendor
Cloud services are quickly becoming one of the most important business developments of the last few decades. Cloud-based software is poised to revolutionize consumer relations and supply chain management, as companies take advantage of its flexibility and ease of use. Acumatica, which principally sells Enterprise Resource Planning (ERP) software suites, alongside other cloud services, has earned a lot of market share for these products. Acumatica’s commitment to customer relations has led them to receive recognition from industry analysts, including the G2 Crowd in their recent User Satisfaction Ratings Report.
Customer Satisfaction in the G2 Crowd
G2 Crowd reviewed multiple cloud services, including Microsoft Dynamics, NetSuite, and Acumatica ERP. The businesses were rated using the following categories for customer satisfaction:
- Ease of Doing Business With
- Ease of Use and Setup
- Quality of Admin and Support
- Meets Customer Requirements
- Product Outlook
Acumatica was rated the highest among G2 Crowd’s seven categories, outranking Microsoft’s product line. Acumatica has taken their experience and support and turned into a leading and award-winning group of products. The report, available for download online, highlight’s Acumatica’s success in gaining customer support, with the cloud vendor leading by more than 10% of the ratings in many of the categories.
Acumatica Offers a Greater ROI than its Competitors
The annual Ratings Report also highlights each of the company’s ROI from their products. Acumatica scored high in that regard through the solid investment and competitive advancement provided by their ERP software products; their level of customization and flexibility alters the business operation. Acumatica scored over other ERP systems like Microsoft Dynamics and Netsuite in terms of ROI.
That holds true for both small and mid-sized businesses. Acumatica has available software systems that replace outdated physical legacy systems or even newer cloud ones like GP and NAV.
Pricing is a chief concern for small businesses. Acumatica’s rates for the ERP systems are more competitive than in the industry, and is based on resource and deployments, whereas Microsoft Dynamics charges the user base and for a la carte options. When it comes to deployment, Acumatica’s team of experts works with their customer on selecting the best option for their particular needs, whether it is cloud-based on on-premise. In terms of product licensing, both Microsoft and Acumatica sell subscriptions or perpetual use licenses, but Acumatica sells a product where the end users can have access to their own servers.
Those factors are what led to Acumatica’s top rankings for User Satisfaction according to G2 Crowd’s analysis and rankings. The proven investment of their services has helped their customers succeed.
Why Acumatica for Cloud Services
Join Acumatica’s existing group of customers and discover how their line of products can transform your business needs, all at a great value. Testimony from their customers demonstrates how much of an advantage their system offers. Reach out to ASC, Acumatica VAR today to talk to their support team and start working on a customized cloud software suite to gain the tools you need to compete in today’s market environment.