Service Management

Maximize dispatching and boost revenue by scheduling the right people at the right time, and see real-time data for work taking place in the field.

Part of the Acumatica Field Service Edition, this module enables you to quickly capture service needs, get them assigned faster, and track progress in real-time.

Why Change Today?

Efficient scheduling drives increased revenue and improves customer satisfaction. Acumatica Service Management software is fully integrated with your ERP, providing seamless integration with inventory, purchasing, and projects. Features include contract management, appointment schedules, and a full-featured mobile application for service-driven businesses, wholesale distributors, construction companies, and manufacturers for deliveries, installation, or remote service operations.

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Benefits of Acumatica Field Service Management

Optimize, Streamline, and Mobilize Field Service Operations

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Streamline Scheduling & Dispatch

Fully connect your scheduling, dispatching and call center. The visual Dispatch Calendar Board gets the right people to the right service or job every time.

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Flexible, automated notifications

Using emails, SMS, or push notifications to alert resources and customers of appointment assignments or modifications, and receive confirmations in real-time.

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Gain Control of Field Service Technicians

Track resource commitments and real-time GPS location. Obtain real-time access to the progress of the appointment with status updates, the material used, and detailed notes and pictures.

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Intuitive dashboards and powerful analytics

Improve decisions by using drill-down reports and dashboards to access past information and gain insights into future needs. Define metrics for technician utilization and service performance.

“We searched for a provider that was built for the cloud and selected Acumatica TRUE Cloud ERP. Now we can be seamless by using CRM and the Mobile App, all departments in Security Solutions — locksmith, retail, service, sales, inspections, testing — have instant access to information, helping to speed business and lets us focus on what we do best, which is to design, implement, execute security solutions that provide peace of mind.”

– Jamie Vos, Owner, Security Solutions

The ASC + Acumatica Difference

Advanced Solutions is an Acumatica MVP VAR because we deliver. Our team is both expert in applying optimized business processes to ERP and modern technologies – before, during, and after implementation. Learn more